As is customary in the healthcare field, we collect, use, and disclose personal information within the circle of care to serve our clients effectively. Our main objective in collecting personal information from clients is to facilitate their treatment. For instance, we gather details about a client's medical history, including familial background, physical condition, functional status, and social circumstances. This information helps us assess their healthcare requirements, offer informed advice, and deliver the healthcare services they choose. Additionally, we gather baseline health and social data to track changes over time as part of ongoing healthcare services.

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We also collect, use, and observe/analyze personal information for various business reasons, including:

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• Billing: Invoicing clients for goods or services, processing credit card payments, and collecting unpaid accounts.​​

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• Customer Service and Communication: Addressing inquiries, feedback, communicating with you about appointments or appointment history. With your consent, we may also inform you about new services or promotions that might interest you.

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• Account Management: Providing secure access to your account.

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• Business Improvement: Analyzing trends to enhance our services, website, and overall operations.

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• Legal Requirements: Detecting, preventing, or suppressing fraud or other prohibited or illegal activities to meet our health care professionals’ legal and regulatory requirements.

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• Other Purposes: Occasionally, we may seek your consent for additional uses, or we will describe specific purposes to you when collecting information.

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Registered Massage Therapists are regulated by the College of Massage Therapists of Ontario (CMTO). The CMTO may inspect our records and interview our staff as a part of their regulatory activities in the public interest. In addition, as professionals, we will report serious misconduct, incompetence or incapacity of other practitioners, whether they belong to other organizations or our own. Also, our organization believes that it should report information suggesting serious illegal behaviour to the authorities. External regulators have their own strict privacy obligations. Sometimes these reports include personal information about our clients, or other individuals, to support the concern (e.g., Canada Customs and Revenue Agency, Information and Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview our staff as a part of their mandates. In these circumstances, we may consult with professionals (e.g., Lawyers, Accountants) who will investigate the matter and report back to us.

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The cost of goods/services provided by the organization to clients is often paid for by third parties (e.g., motor vehicle accident insurance, private insurance). These third party payers often have the client's consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to this funding.

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Clients or other individuals we deal with may have questions about our goods or services after they have been received. We retain our client information for a mandatory minimum of ten years after the last contact to enable us to respond to those questions and provide these services.